A new app to assist disabled drivers with refuelling their vehicles has arrived in Canada! fuelService is currently being piloted by Shell Canada & Chevron across the country.
The app is free, available for iPhone and android, and easy to use.
1. Open the app and search for a station nearby for assistance;
2. Pick a station and fuelService will contact the station to ask if they can help;
3. If the station can help, they let the driver know when an attendant will be out.
"Getting out of my car to fill up with gasoline was difficult and impossible in winter. The FuelService app is simple to use and has made it possible for me to drive again. Not only will the FuelService app help mobility challenged drivers; it also makes business sense for fuel companies to adopt policies that strive for inclusion. I wouldn’t hesitate to promote the use of this brilliant app .
"I have been hugely impressed with the FuelService App and how it has made my refueling experience safer and more efficient. Using long leg braces as I do, even short walking distances are problematic. Now, I simply contact my nearby Shell Station and engage their services while I remain safely in my car. All of my fuel needs now go to Shell, without exception."
"I have used a manual wheelchair for 22 years. As an avid traveler the one obstacle faced by myself has been the lack of full service gas stations around the province. Fuel Service offers a safe and convenient way to access the fuel people with disabilities require."
"FuelService is an excellent service that gives me freedom and independence. As a wheelchair user it would be impossible to park and get out of my vehicle to pump gas. There are not many full service gas stations. This service is essential and very much appreciated!"
"FuelService has given me back complete independence when driving after my accident. This service is needed, appreciated and should be expanded. It’s such a simple service and people often don’t realize the barriers we face in obtaining it."
"I am a person with a disability and require hand controls to drive my van. Even though it is equipped with every conceivable convenience known to man (woman), there is no help for me in filling my van with gas. I have always had to bring a family member with me since most of the gas stations are ‘self-serve’. Until I heard about FuelService…..
One day, the amount of gas in the tank of my van wasn’t enough to get home. I saw a Shell Station up the street and decided to try the FuelService app (even though I didn’t think it would work). I called the number and a man answered and said, “we are busy now but pull up to lane 4 and I will be right out”. I pulled up to lane 4 and before I could get my window down – there he was with a huge smile on his face. I said, “sir, I would like to buy some gas?” He said, “how much” and I said, “fill it up”, please. He filled the tank, took my VISA card, typed in the amount I owed, returned the credit card with my receipt and I was on my way.
My impression of this visit is that the attendant was polite, helpful, and portrayed a happy disposition. I hope every visit to a SHELL station will be as accommodating."
"With the arrival of inclement weather and the removal of full-serve gas stations, the Fuel Service app has been extremely beneficial for me and allows me to transact business at almost any Shell station without maneuvering my wheelchair out and back into my van.
Before I started using the app, filling my gas tank was an effort, even in the best of weather but now I have no worries about that, even when I travel out of my local area. Kuddos to all involved in developing and implementing this opportunity, one that I appreciate very, very much."
ReStart Mobility Co-Chairs, Ed Rice and Louise Russo discuss the fuelService app and how it's impacted their lives.
CBC Toronto News
Co-Chair Ed Rice speaks to fuelService app